industry rests in the hands of its leaders. As
EMS transitions to a delivery model that’s
driven by quality of care, safety of services,
innovation and cost containment for consumers, our leaders will be responsible for not only
blazing the trail forward, but also inspiring the
workforce to faithfully follow.
The ability to lead our industry’s human
resource through this paradigm shift is at the
crux of our success. This task is daunting and
complex. Leaders will need to break ties with
business as usual, develop innovative ways
of delivering services and unabashedly lead
by example. One of the greatest barriers to
future success is the memory of past success.
It’s this very notion that implores leaders to
not only commit to this journey of change, but
also inspire everyone else within their scope
of influence to achieve it.
Innovating and inspiring change isn’t something that can be demanded of one’s staff. It
takes leaders with the desire and ability to
meet the frontline staff where they are in life
and their profession, fully engage and empathize with the staff’s journey and ultimately
temper one’s own ambitions and feelings in
lieu of the greater good. Not only is this the
very essence of effective leadership, it’s also
the core tenet of emotional intelligence (EI).
As new generations come of age and change
the fabric of the current workforce, we must
also change the dynamics of how we lead them.
The days of paternalistic leadership have come
A leader’s ability to exert control and
authority over individuals does little to inspire,
compel, and lead our industry into the next
chapter of its success. True leaders don’t operate from a place of management and directive
force. Instead, leaders operate from the deployment of a high degree of EI.
True leadership is realized by the success of
individuals working together to achieve a mission. In other words, leadership is evident by
the relationships that people build and utilize