Incorporating communication and utilizing
various communication techniques/tools in a
simulation activity can help prepare providers
with the necessary skills to improve communication between patients, their families and
Poor behaviors can be identified and corrected before they affect a patient or their family. Good communication behaviors can be
embedded and strengthened, supporting a culture of communication and care that serves to
minimize errors and support our patients and
providers safety. JEMS
1. Van Dulmen S. (2016). Person centered communication in
healthcare: a matter of reaching out. The International Journal of Person Centered Medicine. 2016; 6( 1): 18–21.
2. Meisel ZF, Smith RJ. Talking back: A review of handoffs in
pediatric emergency care. Clinical Pediatric Emergency Medicine. 2015; 16( 2):76–82.
3. Advanced cardiac life support. (n.d.) American Heart Association. Retrieved June 22, 2017, from http://cpr.heart.
4. TeamSTEPPS 2.0. (September 2016.) Agency for Healthcare Research and Quality. Retrieved June 22, 2017, from
5. National Association of EMS Educators: Foundations of education: An EMS approach, 2nd edition. Delmar, Cengage Learning:
Clifton Park, N. Y., 2013.
6. Henriksen K, Battles JB, Keyes MA, et al., editors: Advances in
patient safety: Ne w directions and alternative approaches (Vol.
3: Performance and tools). Agency for Healthcare Research and
Quality: Rockville, Md., 2008.
Jennifer McCarthy, MAS, NRP, MICP, CHSE,
is a founding member, associate professor and
director of the Paramedic Science Program at
Bergen Community College in Lyndhurst, N. J.
She’s a national presenter at both EMS and
medical simulation conferences and has a passion about the
use of medical simulation to advance learning within the EMS
profession. She can be contacted at firstname.lastname@example.org.
Amar P. Patel, DHSc, MS, NRP, is the director
of the Center for Innovative Learning at
Wake Med Health and Hospitals. He has more
than 20 years of experience in the fire and EMS
services, disaster medicine, and critical care
transport as a firefighter, paramedic, researcher and educator.
Contact him at email@example.com.
Andrew E. Spain, MA, NCEE, EMT-P, is the
director of accreditation and certification for
the Society for Simulation in Healthcare. He’s
been paramedic for more than 20 years and
is a nationally certified EMS educator. Contact
him at firstname.lastname@example.org.
Timothy Whitaker, BS, CHSE, CHSOS, EMT-P,
is a clinical educator at CAE Healthcare. He’s
an experienced simulation educator credentialed by the Society for Simulation in Healthcare as both a Certified Healthcare Simulation
Educator and a Certified Healthcare Simulation Operations Specialist. Contact him at email@example.com.